Monday, 16 July 2012

Credit Card Safety

I got asked a really good question this morning about credit card payments, and how we go about keeping someones card details safe. This is something there has been a big problem with in the floristry world up north in recent months; non-honest people up in Leeds have been breaking into florists, looking through order pads for customer details (including card details). As it is illegal for us to keep your security numbers on file, these people have then phoned the customer to say there is a problem with their card and they need to re-check on the security number; once they have this they are free to shop wherever they fancy before getting caught. Having been caught ourselves in the past with Credit Card fraud, we have always taken keeping your details safe a high priority. How we do this is actually very simple. 

When we take your order over the telephone, your credit card number is not written next to your order (or below it). It is in fact written on a previous page (wherever a space may be) so that if someone did even manage to come across any numbers, they wouldn't be able to tie it up with the ordering customer. 

The minute we hang up the phone, your card details are processed via the pdq machine ( we would do this at the time we have you on the phone, but the pdq shares the phone line with the telephone so we have to wait until we have ended the call). As soon as the slip of paper pops out of the pdq we scrub out any numbers (except the amount spent)  that are visible on it; we then pop our own code on the bottom along with the date of delivery so that is there a point of reference if our customer has an issue. This way if someone was to break in (they'd have to get through 2 alarms and countless locked doors first) then even if they found an order and could tie the credit card slip to that order, they wouldn't find a single number on there that would be of any use to them.
This is how they look once we've got our hands on them


Each days slips are kept together in the safe for 6 weeks; by that time if someone had an issue it would have shown up on their statement and we would have dealt with it for them.  At the end of the 6 weeks the slips are destroyed.  Now; rather than spend forever shredding tiny bits of paper (let's face it that would be an all day job), so instead we tear them into shreds ourselves, where they are then popped into a pot of water and left to soak for several days. 

Beginning to soak up the water

Once fully soaked they pretty much resemble a pot of sludge. We then tip the water out of the pot by passing it through a sieve. The remaining sludge then goes to one our houses, where it is placed into our compost bins in much the same way normal shredded paper is. 

As this is how paper is recycled we are currently looking in to ways of turning this mulch, back in to handmade paper, but the process is not as easy as it sounds. Maybe one of you out there might want to start up your own paper business? That way we could supply you with our mulch, and you could turn it into recycled hand made paper. Now there's an idea. 
Turning in to sludge
Until someone local comes up with their own paper making business then we will continue to pop it in to our compost bins, where it will help our gorgeous roses (and other flowers) to continue with their phenomenal growth.

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